Frequently Asked Questions?
- 1. Why do customers select One of A Kind K9?
- 2. What is your service area?
- 3. When do you provide services?
- 4. Who will be taking care of my K9?
- 5. How do I know I am getting the service I am paying for?
- 6. How do you handle keys?
- 7. How do I get started?
- 8. For regularly scheduled services, do I get the same team member every time?
- 9. Do you come at the same time every day?
- 10. Will you do more than one visit per day?
- 11. My K9 has special needs. Can you accommodate them?
- 12. If my K9 soils inside my home, will I incur an additional charge?
- 13. What is your philosophy on K9 discipline?
- 14. Do you accept K9s with extreme or aggressive behavior?
- 15. What happens when you pet sit at my home?
- 16. Are you licensed, insured and bonded?
- 17. What is your cancellation policy?
- 18. Will you schedule services same day?
- 19. What is your policy on inclement weather?
- 20. Do you service K9s on national holidays?
- 21. What forms of payment do you accept?
1. Why do customers select One of A Kind K9?
One of A Kind K9 offers full-service K9 care. We do walks. We do fitness. We train for general obedience and extreme behavior. And we pet sit your K9s while you're away. This allows you to get all your care needs conveniently fulfilled from one place. Plus, we perform a background check on all of our employees. Everyone must participate in an intensive training program and initial 90-day evaluation period. Team members must also be certified in K9 first aid and CPR, and many hold certifications in K9 training as well. With us, you're always in good hands.
You'll always know when we deliver a service, too. We use GPS tracking and a secure website to show you when and where your K9 was exercised. We put every effort into assigning the same team member to your K9 and keeping a consistent schedule each week. That way both you and your K9 know what to expect.
Lastly, you can call, email or check your account online. We stay flexible to better accommodate your ever-changing life.
2. What is your service area?
We care for K9s in the Ashburn, Broadlands, Brambleton, South Riding, Countryside, Lansdowne, Potomac Station, and Leesburg areas.
3. When do you provide services?
Our hours of operation are 8am to 5pm, Monday through Friday. Most of our mid-day walks and runs occur between the hours of 10am and 4pm, Monday through Friday—unless you've arranged for other time slots. Training services are scheduled Monday through Friday from 9am to 5pm and Saturdays as needed. Keep in mind that any service can be scheduled during evenings and weekends if that works best for you.
4. Who will be taking care of my K9?
First and foremost, we are dog lovers. All of our team members are background checked and undergo a training program that includes basic K9 training as well as K9 first aid and CPR. Our K9 trainers boast a wide variety of experiences and certifications. Plus, we typically employ trainers we know directly or that come highly recommended.
5. How do I know I am getting the service I am paying for?
At One of Kind K9, we use sophisticated smart phone scanning technology to alert you when we arrive at and leave your home. All walks and runs are GPS tracked so you can view them on a map when you log into our secure website. You can also go online to see who exercised your dog and how long the session lasted. We'll also email any pertinent notes about your dog's session. Giving you total transparency about what we do is how One of A Kind K9 sets itself apart from competitors.
6. How do you handle keys?
We provide all clients with a complimentary lockbox. Lockboxes are safe and offer great flexibility. They allow us to service you at unscheduled times or to send another team member in the event your regular caregiver is not available. They can also be located in clever, inconspicuous places. Alternatively, if you'd rather not use a lockbox, you can give us two sets of keys, one for your regular caregiver and one for our office in case we have a change in plans.
7. How do I get started?
To arrange for services, simply contact us at www.oneofakindk9.com or 703-662-5782. We'll begin by scheduling a 60-minute Meet and Wag session. During this time we'll introduce ourselves to your K9, discuss your situation, explain how we can assist you and your K9 through our services, and make note of any special requests. We'll also go over how to schedule services and define emergency and back-up plans. If you're interested in our walking or fitness programs, we'd like to take your K9 for a brief 15-minute walk to get to know them and their habits. The Meet & Wag session is free. There is no obligation on your part.
8. For regularly scheduled services, do I get the same team member every time?
Yes, we strive to have the same team member service your K9 every time. Occasionally, circumstances like illness, vacation time, etc. prevent your regular team member from attending to your K9. In those cases, a designated back-up member will service your K9. Back-up team members visit with your K9 along with your primary team member to familiarize themselves with your K9 in the event they have to step in.
9. Do you come at the same time every day?
Yes. K9s love consistency. It is our intention to service your K9 at the same time everyday. During our Meet & Wag, we'll discuss optimal exercise times and commit to a two-hour window following your scheduled service. This window allows us to address life's little surprises. We use sophisticated scheduling along with GPS tracking and alerting so we can anticipate and resolve issues to better keep our promised schedule with you and your K9.
10. Will you do more than one visit per day?
Absolutely! We'll also schedule multiple visits on the weekends and holidays if you need us.
11. My K9 has special needs. Can you accommodate them?
We can support most K9s. During the Meet & Wag, we can determine if we are equipped to handle your K9's special needs or if there might be a better option for you.
12. If my K9 soils inside my home, will I incur an additional clean-up charge?
No. Accidents happen. Our team members arrive equipped with organic and biodegradable products to address any issues that might arise during daily activity.
13. What is your philosophy on K9 discipline?
One of a Kind K9 believes in positive reinforcement. To achieve a desired behavior, we focus on praise and treats. In addition, we can incorporate and reinforce your defined approach. If there is a concern, one of our certified trainers will contact you to discuss the unwanted behavior and agree on an approach to correct it.
14. Do you accept K9s with extreme or aggressive behavior?
For the most part, yes, so long as we can be certain the team member servicing your K9 is safe. For K9's with extreme behavior, we may need to create special programs and pricing to support your K9. We have several team members that are certified K9 trainers and handlers with a long history of working with difficult K9s. We'll determine the best course of action during our Meet & Wag.
15. What happens when you pet sit at my home?
When we pet sit, we follow your K9's normal routines. While there, we'll also play, feed, administer oral and topical medicines, and walk your K9. Overnight sitting includes a walk before bedtime and before we leave in the morning. Day-sitting features one walk per visit and three visits per day. If you have other pets, we can look in on and feed them, too. In addition we'll collect your mail, water your plants, get the newspaper and rotate the lighting patterns to give your home that "lived-in" look.
16. Are you licensed, insured and bonded?
We are licensed in the counties and states in which we operate. We are also insured against any issues that might arise while your K9 is in our care. To further protect you, all of our team members are bonded. We want you to feel safe with us.
17. What is your cancellation policy?
We understand that unexpected events might change your schedule. If you notify us of a cancellation by 8am the day of service, there is no cancellation fee. After 8am, you will be billed for the service whether it is provided or not. We appreciate your sensitivity on this issue.
18. Will you schedule services same day?
For existing customers, we will make every effort to accommodate last minute requests.
19. What is your policy on inclement weather?
If we are unable to service your K9 due to inclement weather or unsafe conditions, we will notify you via email. As soon as it is safe for our team members to get to your K9, they will resume service. During the Meet & Wag, we will request the name and phone number of a neighbor whom we can contact to assist us in the event we are unable to get to your home in a reasonable amount of time after your scheduled appointment.
20. Do you service K9s on national holidays?
We do service K9s on national holidays. These services must be scheduled 72 hours in advance so we can make special arrangements. Otherwise we cannot guarantee it. We appreciate your recognition that our team members need time with their families as well. At One of A Kind K9, we try to maintain a healthy work/family balance to better provide the best care to you and your K9.
21. What forms of payment do you accept?
To simplify payments for everyone, we prefer credit or debit cards. However, cash and checks are also accepted.